Most folks are not savvy about what thier car needs, that is where these vultures come in. Unless you have disposable income, this may not be the shop for you. Nearly $600,to get a state inspection in a 3 year old car(unessasary repairs). I was taken advantage of because they assumed I was new to the state. Racketeering is nothing new to them. That is why they are now under investigation with police.
Dear Jane, We are so sorry to hear you were dissatisfied with your experience! We pride ourselves in making sure our customers fully comprehend the work going into their vehicle. Had you expressed your concerns in the shop, we would have made sure we further clarified the breakdown of services. We will clarify any confusion you have regarding your experience: MD State Inspections are done according to state law--not by inspector opinion, by any means. Our state inspector has had over 25 years of experience, and we assure you, he has no intention of taking advantage of any customer. When you first came in, it was for a MD State Inspection (MSI). Upon inspection, we discovered your oil filter was loose, leading to oil leaks; your fog light bracket needed to be secured; and your wheel needed to be either repaired or replaced. To pass the MD state inspection, all of the above need be in passable condition. We discussed each of the repairs with you, and you expressed that a wheel replacement may be out of your budget. Alternatively, we were able to send in your wheel for welding & repair at a tire shop. This ended up saving you $150, for a grand total of $435. It is your right to counter your state inspection with the police, and we are more than happy to provide all the proper documentation of the work done to your vehicle to them as well. We have sent you a copy of your invoices again and the service breakdown, for your peace of mind. We hope you have a blessed day and that you enjoy your MD state inspected (and now, approved) vehicle! Sincerely, Allen Automotive, Inc
- Allen Automotive