1

Initially, this business has done decent work. Here lately, it feels like they are adding unnecessary work to increase the bill and not correcting what is needed. I needed a repair of the front grill, they refused to bid on the repair stating that they were going to exceed the insurance estimate anyway. Alarming. Then my brake light came on and so I took it to them to get it repaired. They charged me $1,700 to do the oil change I requested and note this. $158 for what they call a general checkover. $126 for balancing tires, $79 for tire rotation, and some other things totaling the $1,700. The brake light kept coming on so I took the car back to this shop 22 days later since I was out of town and only 144 miles later. I don't and had not driven the car much and only in the highway. They wanted to sell me a new set of tires for over a $1,000 and they managed to fined $7,000 worth of work to do. I refused to let them sell me a set of new tires. Go to the dealer or a more reputable service shop if you need repairs. I paid for the work since I agreed to let them repair it. Next, I took the tires up the street to a tire repair place and they found a screw in a tire. I don't know how the screw got in the tire on the highway during that 22 days but I paid the shop up the street $40 bucks to repair the tire instead of paying the $1200+ to buy four new tires when I just bought these tires last year. You'd think they would still be under warranty since I bought them from these people. People, save yourself some trouble. Find a better place to get your work done. You don't deserve this kind of service. I'm done with this shop. I gave a star because I had to in order to make this post.

5

Dear Robert Burrell, we are thrilled to see that you had a 5-star experience with us! Thank you for taking the time to leave your positive feedback. We strive to provide exceptional service to all of our customers and we are delighted to know that we succeeded with you. We look forward to serving you again in the future!

- Allen Automotive
5

Thank you so much for the 5-star rating Raf! We appreciate your feedback and are thrilled to hear that you had a great experience with us. If there's anything else we can do to make your experience even better, please let us know!

- Allen Automotive
5

The Allen Team provides on the spot auto repairs with a up front cost for the repair.

Thank you for sharing your experience, Dwayne! We take pride in offering transparent and convenient auto repairs. It's great to hear that you appreciated our upfront pricing. We aim to make the process as smooth as possible for our customers. Please don't hesitate to reach out if you need any further assistance!

- Allen Automotive
5

Had a amazing experience there customer service was a 10/10 would recommend to anyone grate service and work

Thank you, Brandon Marin! We're thrilled to hear about your amazing experience and that our customer service exceeded your expectations. Recommendations mean a lot to us, and we appreciate yours. We look forward to serving you again soon!

- Allen Automotive
5

The management and mechanics at Allen's Automotive are pleasant, competent, experienced, and knowledgeable. They people are always ready to explain what is needed, when, and why. I highly recommend them.

Thank you so much for your kind words, Britt! We really appreciate you taking the time to share your experience. It's wonderful to hear that our team has been able to provide you with excellent service. We strive to provide clear explanations and make sure you feel confident in the work we do. Thank you for recommending us.

- Allen Automotive
4

Requested to change an alternator and an alignment they changed the alternator did not do the alignment and showed me that I need more parts very professional, very pleased with their performance

Dear Ray, thank you for your feedback. We're glad to hear that you were pleased with our performance. We apologize for the oversight in not completing the alignment. Your satisfaction is our priority and we will ensure that all necessary services are carried out promptly in the future. We appreciate your business and hope to serve you again soon.

- Allen Automotive
5

Great Service, great communication would recommend to anyone honest and transparent work.

Thank you Tony for recommending our company! We love hearing that our customers appreciate our transparent and honest approach. We strive to provide excellent service and clear communication to all our clients. If you ever need anything in the future, don't hesitate to reach out!

- Allen Automotive
5

I've taken my Volvo to Allen Automotive for service several times over the past year. Most recently I took it in for a/c work. They maintain a nice shop and do good work for reasonable prices.

Thanks for taking the time to leave us a review, Rudolph! We're glad to hear that you've had consistently positive experiences with us at Allen Automotive. We appreciate your kind words about our shop and the quality of our work. We hope to continue providing you with excellent service in the future.

- Allen Automotive
5

Dear Alonso, thank you for the 5-star rating! It's great to hear that you had a positive experience with us. We strive to provide the best service possible to all our customers. If you have any more feedback or questions, feel free to reach out. We look forward to serving you again in the future!

- Allen Automotive