5

Car fixed right the first time. Great service.

5

Good job 👏

5

Fast and kind! Dropped off my car at lunch to be inspected, and within two hours, I had the report in my inbox. Great service!

1

Like a few other reviews here, I was a longtime customer, but a few years ago they started recommending clearly unnecessary work to pad the bottom line and acted unprofessionally towards me. No longer trustworthy.

5

I received the most professional service I’ve ever received. Allen Automotive talks to me with honesty as if we were best friends.

5

Very good experience, and dependable!

5

Very professional and helpful.

5

Terrific, responsive staff. Reliable and prompt service. We trust them to tell us what our car needs!!

1

I took my vehicle into Allen’s for them to remove a lug nut that was stuck and required special drilling. I asked for a general quote over the phone but according to them I had to bring the vehicle in for them to give me an estimate. Long story short I ended up leaving the vehicle there for A little less than 24 hours. In this time I received no quote (which was my Initial reason for coming there in the first place). Yet a technician had already PERFORMED WORK ON MY VEHICLE WITHOUT MY AUTHORIZATION. I quoted two other mechanics prior to coming into Allen’s and decided I no longer wanted Allen’s Automotive to service my vehicle. So they “reversed” The work that they had already done WITHOUT MY AUTHORIZATION. And charged me a “$200” storage fee for having my vehicle there for less than 24 hours. I understand everyone has to make a living and business may not be what it used to be given the devastating effects of COVID but I was dissatisfied with my experience herke.

5

I was able to get an appointment for the next day. I wanted to wait for my car and they had it ready in 45 minutes. Very convenient!